Privacy policy

PRIVACY POLICY

Last updated: 14 September 2026

Elegant Man, operated by Gaurav Bawa, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit uselegantman.com, place an order, contact us or otherwise interact with our services.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

  1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name, billing address and delivery address;
• Your email address and telephone number;
• Order, transaction, return and customer-support information;
• Payment-related information processed by our payment providers;
• Account information and communication preferences;
• Device, browser, IP address and website usage information;
• Cookies and similar technology data;
• Reviews, survey responses and competition entries; and
• Any information you voluntarily provide when contacting us.

We generally do not directly store complete payment card details. Payments are processed by authorised third-party payment providers.

  1. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you place an order, create an account or contact us;
• Automatically when you use our website;
• From Shopify and service providers involved in processing orders;
• From payment, delivery, analytics, advertising and fraud-prevention providers; and
• From publicly available sources where legally permitted.

  1. HOW WE USE INFORMATION

We may use personal information to:

• Process payments, orders, deliveries, returns and refunds;
• Provide customer service;
• Communicate about orders or account activity;
• Operate, maintain and improve our website;
• Personalise shopping experiences;
• Detect fraud, misuse and security threats;
• Maintain business, tax and transaction records;
• Comply with legal and regulatory obligations;
• Resolve complaints and enforce our terms; and
• Send marketing communications where consent or another lawful basis exists.

You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us.

  1. DISCLOSURE OF INFORMATION

We may disclose personal information to organisations that help us operate our business, including:

• Shopify and ecommerce service providers;
• Payment processors and financial institutions;
• Warehouses, suppliers, fulfilment partners and delivery carriers;
• Website hosting, IT, security and data-storage providers;
• Analytics, advertising and marketing providers;
• Professional advisers, insurers, accountants and legal advisers; and
• Government authorities where required or authorised by law.

We do not sell personal information in the ordinary meaning of selling customer databases for money.

  1. OVERSEAS DISCLOSURE

Some service providers may process or store information outside Australia.

Depending on the providers used, overseas recipients may be located in countries including Australia, Canada, the United States, the United Kingdom, countries within the European Economic Area and countries where our technology, payment, fulfilment or delivery providers operate.

Privacy and data-protection laws in those countries may differ from Australian laws.

  1. SHOPIFY

Our store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, security and related services.

Shopify’s own handling of personal information is governed by its applicable privacy documentation.

  1. COOKIES

We use cookies and similar technologies to:

• Keep the website functioning;
• Remember preferences and cart contents;
• Understand website performance;
• Prevent fraud and improve security; and
• Measure and personalise advertising where permitted.

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

  1. DATA SECURITY

We use reasonable administrative, technical and organisational measures to protect personal information.

However, no online transmission or storage system is completely secure. Customers are responsible for keeping account credentials confidential and notifying us of suspected unauthorised access.

  1. RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including satisfying legal, accounting, tax, fraud-prevention and dispute-resolution obligations.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, where appropriate.

  1. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

Send your request to help@uselegantman.com. We may need to verify your identity before completing the request.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally required.

  1. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, contact help@uselegantman.com with details of your concern.

We will acknowledge and investigate the complaint within a reasonable period. We aim to provide a response within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.

  1. CHILDREN

Our website is not directed at children under 18. We do not knowingly collect personal information directly from children without appropriate authorisation.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The current version will be published on this page with its updated date.

  1. CONTACT

Elegant Man
Operated by Gaurav Bawa
18 Dolcetto Drive
Berwick, Victoria 3806
Australia

Email: help@uselegantman.com
Customer service hours: Monday–Friday, 9:00 am–6:00 pm, Victoria time.