SHIPPING AND DELIVERY POLICY
Last updated: 14 September 2026
This Shipping and Delivery Policy applies to orders placed through uselegantman.com.
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ORDER PROCESSING
Orders are normally processed on business days, Monday to Friday, excluding Victorian and Australian public holidays.
After placing an order, you will receive an order confirmation at the email address provided during checkout. A further notification may be sent when the order has been dispatched.
Processing time is separate from delivery time.
During sales, holidays, product launches or periods of unusually high demand, processing may take longer. We will make reasonable efforts to notify customers of material delays.
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DELIVERY LOCATIONS
We deliver to the locations made available during checkout.
If your address is not accepted at checkout, contact help@uselegantman.com before placing your order.
Customers must provide a complete and accurate delivery address. Elegant Man is not responsible for delays or additional costs caused by incomplete or incorrect information supplied by the customer.
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SHIPPING COSTS AND DELIVERY ESTIMATES
Available shipping methods, estimated delivery timeframes and applicable charges are displayed during checkout before payment.
Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur because of carriers, customs processing, weather, public holidays, high order volumes or events outside our reasonable control.
Nothing in this section limits your rights under the Australian Consumer Law where delivery does not occur within the agreed time or, if no time was agreed, within a reasonable time.
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ORDER TRACKING
Where tracking is available, tracking details will be sent to the email address provided during checkout.
Tracking information may take several business days to update after dispatch.
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INTERNATIONAL ORDERS
International delivery may be available where shown at checkout.
International orders may be subject to customs duties, import taxes, handling charges or other government fees. Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.
Customers are responsible for checking local import requirements before ordering.
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LOST OR DELAYED ORDERS
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, contact help@uselegantman.com.
We may ask you to confirm your delivery address and assist with a carrier investigation.
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with the Australian Consumer Law and the circumstances of the order.
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DAMAGED PACKAGES
If your package arrives visibly damaged, photograph the external packaging and the product before discarding any materials.
Contact help@uselegantman.com as soon as possible with your order number and supporting photographs or videos.
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INCORRECT OR UNDELIVERABLE ADDRESSES
Customers are responsible for checking their delivery information before completing checkout.
If an order is returned because the address was incorrect, incomplete, refused or unclaimed, the customer may be responsible for reasonable redelivery charges, except where the issue was caused by Elegant Man or where otherwise required by law.
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SEPARATE SHIPMENTS
Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number and packages may arrive on different dates.
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CONTACT
For shipping assistance, contact:
Elegant Man
Operated by Gaurav Bawa
18 Dolcetto Drive
Berwick, Victoria 3806
Australia
Email: help@uselegantman.com
Customer service hours: Monday–Friday, 9:00 am–6:00 pm, Victoria time.